Career Opportunities at HOPE

HOPE Clinic has a work environment that promotes diversity, leadership, and compassion for the community. We are looking for highly skilled people with a passion of making a difference in their community to contribute to our vision. We currently have a couple of career position opportunities listed below.

 

“In the interest of equity, applications must be received by the closing date. Applications without a resume will not be considered. Applicants must identify at least 2 work-related references. Both references should be the candidate's current or recent supervisors.

Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.”

 
   
Current Job Opportunities

Associate Accountant


Location: HOPE Clinic - Main
Education: Associate Degree in Accounting
Work Experience: Minimum 2 years relevant work experience. Knowledge of fund accounting and/or non-profit account experience is a plus.
Salary Minimum: $13/ hour
Salary Maximum: $17/ hour
FLSA Status: Non-Exempt
Position Type: Full-Time

JOB SUMMARY:

The Associate Accountant’s primary responsibility is to provide accounting support to finance department at HOPE Clinic.

MAJOR DUTIES & RESPONSIBILITIES:
  • Enter cash and check deposits, credit card transactions and other related accounting transactions into the general ledger.
  • Manage accounts payable processes including entering invoices into AP system on a daily basis and performing weekly check run.
  • Prepare and submit invoices to various collaborative entities and/or grantors according to fully executed agreements.
  • Prepare monthly journal entries.
  • Perform monthly bank reconciliations as well as all balance sheet account reconciliation.
  • Maintain balance sheet account supporting schedules, including but not limited to Fixed Assets, Capital Leases, Prepaid Expenses, Accounts Payable, Other Payables, etc.
  • Ensure the timely close out of month-end and assist in the preparation of financial statement.
  • Perform annual inventory count and update inventory cost at year-end base on first-in/ first-out method.
  • Assist and support finance department with annual reports, tax returns, and external audit(s).
  • Perform other additional tasks as requested by Staff Accountant II and/or CFO.

APPLY

Call Center Agent


Location: HOPE Clinic - Main
Education: High school diploma or GED; Associates degree preferred
Work Experience: 2 years or more in healthcare preferred
Salary Minimum: $11/ hour
Salary Maximum: $15/ hour
FLSA Status: Hourly - Non-Exempt
Position Type: Full-Time
Position Requirements: Bilingual- Arabic & English
JOB SUMMARY:

Facilitate patient flow by notifying the appropriate staff of the patient’s arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

MAJOR DUTIES & RESPONSIBILITIES:
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into eClinical Works.
  • Schedule appointments properly and inform patient of items to bring to appointment.
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
  • Act as a liaison for the patients of the clinic.
  • Direct calls to other departments as necessary.
  • Use sound judgment when handling calls, especially with irate patients.
  • Understand when to escalate calls to medical personnel/physicians/managers.
  • Positively contribute to staff morale and corporate culture.
  • Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
  • Carry out other duties as assigned and supports the agencies Mission, Vision and Values Statement.
APPLY

Eligibility Specialist


Location: HOPE Clinic - Main
Education: High school diploma or GED; Associates degree preferred
Work Experience: 2 years or more in healthcare
Salary Minimum: $11/ hour
Salary Maximum: $15/ hour
FLSA Status: Hourly - Non-Exempt
Position Type: Full-Time
Position Requirements: Bilingual- Burmese and English

JOB SUMMARY:

Under general supervision, the Eligibility Specialist will verify patient eligibility and assist in health program applications to the patients. Maintains all patient information and documents while providing high quality customer care services to patients.

MAJOR DUTIES & RESPONSIBILITIES:
  • Determine patient eligibility information and qualifications.
  • Assist patients in enrollment and re-enrollment of Medicaid, Affordable Care Act (ACA), and other state and federal programs.
  • Gather pre-authorizations from Medicaid HMO’s Primary Care Physician (PCP) for adequate billing.
  • Service and respond to customer and patient questions, issues and/or concerns.
  • Securely and accurately document all patient information.
  • Interpret dictation and respond accordingly.
  • Ensure timely submission of paperwork and reports.
  • Maintain updated Primary Health Care (PHC) information and forms.
  • Verify patient insurance and information is acceptable by partnering institutions.
  • Make certain that our patients get the best possible care.
  • Performs other duties as assigned.
APPLY

Medical Assistant


Location: HOPE Clinic - Main
Reports to: Medical Assistant Team Lead
Education: High School diploma or GED. Associates degree preferred. Medical Assistant Certification
Work Experience: 2 years or more in healthcare preferred
Salary Minimum: $11.00/Hour
Salary Maximum: $20.00/Hour
FLSA Status: Hourly - Non-Exempt
Position Type: Full-Time
JOB SUMMARY:

Medical Assistants perform Administrative and clinical duties under the direction of licensed healthcare provider.

MAJOR DUTIES & RESPONSIBILITIES:
  • Competency in front desk, eligibility and check out procedures
  • Place patients in exam rooms, obtain history and vital signs, and document in the medical record
  • Assist in the examination and procedures for patients with provider
  • Provide treatments as ordered such as aerosol treatments, immunizations, and injections
  • Assess medical and medical education needs of the patient and provide education as directed by provider
  • Discharge patients giving all patient documents and provider instructions
  • Perform laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram
  • Provide translation assistance as needed
  • Triage patients in person and on the telephone
  • Answer telephone calls and messages within the same day
  • Provide education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients
  • Keep patient exam rooms and nursing station stocked with supplies and organized
  • Review the providers schedule throughout the day and prior to the start of shift to ensure patient flow
  • Follow-up on no show appointments as directed by providers
  • Work with other team members and manager to implement daily duties and new programs as needed
  • Participate in performance improvement activities, staff trainings, weekly team huddles
  • Reports errors or issues promptly to supervisor
  • Maintain security of medical records and patients health information according to HIPAA standards
  • Order medical supplies as determined by inventory needs
APPLY

Patient Support Specialist


Location: HOPE Clinic - Main and Alief
Education: High school diploma or GED; Associates degree preferred
Work Experience: 1 year customer service and/or healthcare preferred
Salary Minimum: $11/ hour
Salary Maximum: $13/ hour
FLSA Status: Hourly - Non-Exempt
Position Type: Full-Time
Position Requirements: Bilingual- Arabic and English or English and Spanish
JOB SUMMARY:

Facilitate patient flow by notifying the appropriate staff of the patient’s arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

MAJOR DUTIES & RESPONSIBILITIES:
  • Greet and assist patients with registration and eligibility.
  • Check in/out patients using electronic medical records.
  • Scan medical records into the system.
  • Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines.
  • Submit and document forms and medical records in a timely manner.
  • Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
  • Log medical registration forms and record and incoming forms into electronic health record (EHR).
  • Assist with incoming calls and create telephone notes and assist with scheduling and inquiries.
  • Support Patient Services team with other duties.
  • Verify insurance eligibility for all billing denials.
  • Carry out other duties as assigned and supports the agencies Mission, Vision and Values Statement.
APPLY

VOLUNTEER


HOPE Clinic Volunteers Description:

Volunteering for the Asian American Health Coalition (AAHC) dba HOPE Clinic is a unique experience due to the fact that AAHC works alongside a community health center. Opportunities exist to interact with patients, doctors, and community leaders.
Duties as a Volunteer:

Your duties as a volunteer will vary based upon factors such as experience and certification.
Examples of such duties include:
  • Helping patients with forms and applications
  • Contacting patients about appointments
  • Translation
  • Administrative duties
  • Attending health fairs
  • Community projects
  • Advocacy and development of projects
  • Civic Engagement

Minimum Requirements/Education:
No experience necessary, however high school graduation is required. Please list your education and specify skills or certification on the application.

Volunteer Application

Please email your application and resume to kwhite@hopechc.org.

CLINICAL ROTATIONS

 
Clinical Rotations' Description:

AAHC proudly opens our doors to host clinical rotations at HOPE Clinic in a variety of disciplines including family medicine, pediatrics, and OB/GYN. Please note that due to a high volume of applicants, only those who are matched with a preceptor will be contacted.
*As of September 1, 2016: All positions for the Fall semester have been filled. Please refer back a month prior to your spring semester rotation for any available openings. Thank you.

Clinical Rotations Application

Please email your application and resume to jphan@hopechc.org.

HOPE Clinic is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.